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Managing for Quality in the Hospitality Industry, by John H. King Jr., Ronald F. Cichy Ph.D. NCE CHA
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This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization’s hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.
- Sales Rank: #1024004 in Books
- Published on: 2005-01-23
- Original language: English
- Number of items: 1
- Dimensions: 10.80" h x .70" w x 8.20" l, 1.58 pounds
- Binding: Paperback
- 368 pages
From the Back Cover
This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization's hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.
Most helpful customer reviews
1 of 1 people found the following review helpful.
Good book not a lot of color
By Lola's
It is a good book, the images are colorless which make the book seems a little boring, but at all it explain weel and give good examples.
0 of 0 people found the following review helpful.
Disappointed
By Kaykittie
I know this was a used book, but it was listed as "very good" condition. I was disappointed when I received it. The cover is badly worn. I expected color photos, but they are B/W and the image resolution is horrible -- like something that's been copied a million times. The page layout is off -- the text is literally TWO SPACES from being cut off of the page. Some of the pages are crooked Honestly, this doesn't even look like an original textbook, but rather as if original pages were photocopied and then bound together with something less than a professional binding machine. If this was done by a publisher, they should get out of the business!
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